Privacy policy

Last updated: February 27, 2026

NinjaSIM LLC ("we," "us," or "our") operates ninjasim.com and provides travel eSIM data plans. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

When you visit our website or make a purchase, we may collect:

  • Contact information: name, email address, phone number
  • Order information: products purchased, payment details (processed securely by our payment provider — we do not store your full card number), billing address
  • Device information: browser type, operating system, IP address, referring URLs
  • Usage data: pages visited, time spent on site, clicks, and browsing behavior through cookies and similar technologies

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your eSIM orders
  • Send order confirmations, QR codes, and delivery notifications
  • Respond to your support inquiries
  • Improve our website, products, and customer experience
  • Send promotional communications (only with your consent — you can unsubscribe at any time)
  • Detect and prevent fraud
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We share data only with:

  • Payment processors to complete transactions securely
  • eSIM network providers to activate and deliver your data plans
  • Email service providers to send order confirmations and support communications
  • Analytics tools to understand website usage and improve our service
  • Legal authorities when required by law or to protect our rights

Cookies

We use cookies and similar tracking technologies to:

  • Keep our website functional (e.g., shopping cart, session management)
  • Analyze traffic and usage patterns
  • Deliver relevant marketing (where you've opted in)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill orders, provide support, and comply with legal requirements. Order records are kept for accounting and tax purposes as required by law. You can request deletion of your data at any time (see Your Rights below).

Data Security

We use industry-standard security measures to protect your information, including encrypted connections (SSL/TLS) for all data transmission and secure storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Request a copy of your data in a portable format
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@ninjasim.com.

International Data Transfers

As a global service, your information may be processed in countries other than your own. We take steps to ensure your data is protected in accordance with this policy regardless of where it is processed.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last updated" date at the top reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy or how we handle your data:

Email: hello@ninjasim.com