Get in Touch

Have a question, need help with your eSIM, or just want to say hello? We're here for you 24/7.

WhatsApp Support

Get instant help from our team. Most questions answered within 5 minutes.

Chat on WhatsApp

Email Us

Send us a detailed message and we'll respond within 24 hours.

support@ninjasim.com

Support Hours

Our team is available to help you every day of the week.

24/7

WhatsApp & Email

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

Quick Answers

How fast will I get a response?

WhatsApp messages are typically answered within 5 minutes during business hours. Email responses are sent within 24 hours. For urgent setup issues, WhatsApp is always the fastest way to reach us.

I didn't receive my QR code — what should I do?

Check your spam/junk folder first. QR codes are sent instantly after purchase. If you still can't find it, contact us on WhatsApp with your order number and we'll resend it immediately.

My eSIM isn't connecting. Can you help?

Yes! Make sure Data Roaming is enabled for the NinjaSIM line (Settings > Cellular > NinjaSIM > Data Roaming ON). Also ensure NinjaSIM is set as your data line. If it still doesn't work, message us on WhatsApp and we'll troubleshoot together.

Can I get a refund?

We offer a full refund for unused/unactivated eSIMs. For activated plans with issues, contact us and we'll find the best solution — whether that's troubleshooting, a replacement plan, or a refund.

Do you offer partnerships or bulk orders?

Yes! We work with travel agencies, corporate travel departments, and content creators. Send us a message with details about your needs and our partnerships team will get back to you within 48 hours.

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Browse Plans How It Works

✓ 100% refund within 30 days · ✓ Response in under 5 minutes · ✓ 256-bit SSL encryption