Get in Touch

WhatsApp messages are typically answered within 5 minutes during business hours. Email responses are sent within 24 hours. For urgent setup issues, WhatsApp is always the fastest way to reach us.

Check your spam/junk folder first. QR codes are sent instantly after purchase. If you still can't find it, contact us on WhatsApp with your order number and we'll resend it immediately.

Yes! Make sure Data Roaming is enabled for the NinjaSIM line (Settings > Cellular > NinjaSIM > Data Roaming ON). Also ensure NinjaSIM is set as your data line. If it still doesn't work, message us on WhatsApp and we'll troubleshoot together.

We want you to have a great experience. If your eSIM hasn't been activated, you can request a full refund within 5 days of purchase — no hassle. If you've already activated your eSIM and something isn't working, reach out to our team via WhatsApp or email. We'll troubleshoot the issue or provide a replacement to get you connected.

Yes! We work with travel agencies, corporate travel departments, and content creators. Send us a message with details about your needs and our partnerships team will get back to you within 48 hours.